Questions and answers
Getting there, parking, food, what to bring, and house rules, venue by venue.
The questions patrons ask most, by venue. Each answer is the same text the venue page shows, held once and shown in both places.
Queen Elizabeth Theatre
Getting There: Location
The QET audience entrance is located at 630 Hamilton Street, Vancouver. The main cross roads are Hamilton Street & West Georgia Street.
Getting There: Public transit
The Translink Skytrain and Canada line are a convenient choice of transportation while visiting the QET and Playhouse theatres. Stadium-Chinatown SkyTrain station: on Dunsmuir Street one block east of the theatre. Vancouver City Centre Canada Line station: on West Georgia Street five blocks west of the theatre
Getting There: Bike Share
There are several City of Vancouver Mobi bike-share station that are location at and nearby our venues. Please visit www.mobibikes.ca for more details
Parking: QET Parking
Parking is available at the Easy Park Queen Elizabeth Theatre parkade, beneath the theatre itself. The entrance is off of Cambie Street between West Georgia and Dunsmuir Streets. Parking is limited, so arrive early. Please note the maximum vehicle height is 6″4″.
Our parkade is managed by EasyPark. More information including hourly and event rates can be found here.
Our parkade is managed by EasyPark. More information including hourly and event rates can be found here.
Parking: Nearby Parking
Vancouver Public Library: Underground lot between West Georgia and Robson Street; entrance off Hamilton Street.
Open air parking off Cambie Street near Dunsmuir behind the building is available.
Parking is also available at The Post on Hamilton Street.
Open air parking off Cambie Street near Dunsmuir behind the building is available.
Parking is also available at The Post on Hamilton Street.
Parking: Accessible parking
Accessible parking is available at the Easy Park Queen Elizabeth Theatre parkade with an accessible parking decal. Accessible parking must be reserved by phone 7-10 days in advance and is subject to availability. Easy Park offers QET & Vancouver Playhouse patrons seeking to reserve accessible parking a dedicated phone number: 1-888-404-5746 or Click to reserve
There is an elevator from parking to the QET and Playhouse Hamilton Street entrances which is available 60 minutes before show times.
There is an elevator from parking to the QET and Playhouse Hamilton Street entrances which is available 60 minutes before show times.
Accessibility: Seating
Wheelchair seating is available on the orchestra and mezzanine levels. Orchestra: row 25, seats 31 through 40 and seats 60 through 69. Mezzanine: row 34, seats 15 through 20 and seats 41 through 46. Best seats for viewing rock concerts are mezzanine level seats.
*Please note, some ticket sellers, including Ticketmaster, will call these rows ‘WC’ instead of listing the row number. e.g. mezzanine left WC seat 15.
*Please note, some ticket sellers, including Ticketmaster, will call these rows ‘WC’ instead of listing the row number. e.g. mezzanine left WC seat 15.
Please see more info on the Accessibility page.
Accessibility: Patron Drop-off and Pick-up
There is an accessible driveway for taxis and for pick up and drop offs on Hamilton Street between West Georgia and Dunsmuir Streets.
Accessibility: Elevators
Theatre elevator access is available from the main lobby to the mezzanine level and the balcony. There is also an elevator from parking to the QET and Playhouse Hamilton Street entrances which is open 60 minutes before show times.
Accessibility: Washrooms
Wheelchair accessible washrooms are on the orchestra and mezzanine levels.
Accessibility: Hearing Assistance
The QET is equipped with a RF Advanced System. Currently the LR-4200 receiver can be connected to a Universal Ear Speaker or headphones (with 1/8” / 3.5mm Aux connector) or to a neck loop lanyard for use with T-Coil hearing aids. Please go the coat check upon arrival to request a hearing assist unit. These units are free to borrow – with the deposit of ID or a major credit card (that will be returned when you return the unit.) Patrons may opt to use their own headphones (1/8” / 3.5mm Aux connector.) Patrons wanting to use either a VCT headset or neck-loop and receiver (for T-Coil equipped personal hearing aids, or cochlear implants) should request these in advance by emailing VCTAudienceServices@vancouver.ca
Accessibility: Certified Guide and Service Dogs
Only certified guide and service dogs are allowed into VCT venues.
Guide and service dogs help people with disabilities avoid hazards or perform tasks. Guide dogs help people with visual impairments while service dogs help people with other kinds of disabilities such as hearing impairments and epilepsy. They can help a person navigate through public areas, alert them to sounds, open doors and do other tasks. British Columbia’s Guide Dog and Service Dog Act and regulation govern how guide and service dogs and their handlers are certified. Certification increases public safety, raises training standards and improves public access for dog and handler teams.
Emotional Support Animals (not certified) are currently not allowed in VCT venues.Show information & theatre etiquette: Box office hours
The box office typically opens two hours before performances for patrons to pick-up or purchase tickets to that evening’s event only. VCT acts primarily as rental facilities and do not operate a box office.
The box office is operated by the ticket seller for the promoter of the event and is not open between performances.
Show information & theatre etiquette: Doors open
The lobby is open one hour before performances. Come early and enjoy – visit the visual art gallery on the upper levels of the Queen Elizabeth Theatre lobbies. We offer a selection of tempting snacks, local craft beers, and hand-picked BC wines. Beat the line-up by pre-ordering your intermission drinks!
We accept Visa, Mastercard, American Express and debit cards.
Show information & theatre etiquette: Coat check
The QET has a spacious coat check. Each patron is charged $4.
Show information & theatre etiquette: Latecomers
If you are late to a performance, please be aware that you might not be able to enter the auditorium right away. To honour the performance’s integrity, the show’s producer will determine 24 hours in advance when latecomers may be seated. Video monitors are available in the theatre lobby to follow the action on stage. In some cases, latecomers may be seated in the Balcony. Patrons may move to their purchased seats at the first intermission. In other cases, latecomers may be seated at an appropriate break in the performance as determined by the show’s producer.
Show information & theatre etiquette: Children and babies ticket policy
Vancouver Civic Theatres requires that all audience members, including children, must have a ticket. There are no exemptions to this policy regardless of the child’s age.
Show information & theatre etiquette: Unaccompanied Minors
All children under the age of 13 must be accompanied by another patron 16 years of age or older.
Show information & theatre etiquette: Scent free policy
The Vancouver Civic Theatres aims to provide safe spaces for enjoying entertainment and culture for all. Please do not wear scented lotions or perfumes to the theatres. We all share the air!
Show information & theatre etiquette: Cameras and recording devices
Taking professional photographs and recording performances in theatres is not allowed unless authorized by the promoter or producer. Cameras and recording devices may be confiscated by theatre staff for the duration of the show. Please be respectful when using your smartphone in performances as it can be a distraction for other patrons.
Show information & theatre etiquette: Banned items
Certain items may be confiscated at the door by security if deemed dangerous. Large bags will be checked at the coat check.
All wheeled items other than wheelchairs must remain in the lobby or in the coat check during the performance. These items are considered hazardous if an evacuation becomes necessary.
Contact Information: Lost and Found
To inquire about lost and found items, phone 604-665-2193.
Contact Information: Audience Services
Contact Audience Services for accessibility-related inquiries, including:
• entrances, elevators, and washrooms
• assistive listening devices
• service animals
• mobility concerns
• sensory or cognitive accessibility needs
• venue access information and wayfinding assistance
If you have a specific accessibility requirement not listed above, please contact us and we will do our best to assist. We encourage patrons to contact us in advance so we can help ensure a comfortable and enjoyable experience. Please note, if your inquiry is ticketing related, including wheelchair-accessible seating and companion seating, please contact your ticketing provider.
VCTAudienceServices@Vancouver.ca
• entrances, elevators, and washrooms
• assistive listening devices
• service animals
• mobility concerns
• sensory or cognitive accessibility needs
• venue access information and wayfinding assistance
If you have a specific accessibility requirement not listed above, please contact us and we will do our best to assist. We encourage patrons to contact us in advance so we can help ensure a comfortable and enjoyable experience. Please note, if your inquiry is ticketing related, including wheelchair-accessible seating and companion seating, please contact your ticketing provider.
VCTAudienceServices@Vancouver.ca
Orpheum
Getting there: Location
The Orpheum has two audience entrances located at 601 Smithe Street and 884 Granville Street.
Box Office and Will Call are at Smithe Street only.
Getting there: Public Transit
The Orpheum is easily accessed by public transportation, including the SkyTrain. If you’re taking the Expo Line, hop off the train at Granville station and head south on Granville towards Smithe Street. If you’re taking the Canada Line, exit at Vancouver City Centre station and walk south on Granville Street towards Smithe. The Orpheum can also be accessed by many trolley bus lines. Check the Translink website for schedules and routes.
Getting there: Bike Share
There are several City of Vancouver Mobi bike-share station that are location at and nearby our venues. Please visit www.mobibikes.ca for more details.
Getting there: Parking
Parking near the theatre is limited. Give yourself extra time before your event to find parking. There is no parkade attached to the Orpheum, but there is parking in the neighbourhood, at meters, and public parking lots.
Accessibility: Seating
Wheelchair seating is available on the orchestra and dress circle levels. Please see more info on the Accessibility page.
Accessibility: Washrooms
Wheelchair accessible washrooms are on the orchestra level and the third floor.
Accessibility: Elevators
Elevator access is available through the Smithe Street entrance.
Accessibility: Hearing Assistance
The Orpheum is equipped with a RF Advanced System. Currently the LR-4200 receiver can be connected to a Universal Ear Speaker or headphones (with 1/8” / 3.5mm Aux connector) or to a neck loop lanyard for use with T-Coil hearing aids. Please go the coat check upon arrival to request a hearing assist unit. These units are free to borrow – with the deposit of ID or a major credit card (that will be returned when you return the unit.) Patrons may opt to use their own headphones (1/8” / 3.5mm Aux connector.) Patrons wanting to use either a VCT headset or neck-loop and receiver (for T-Coil equipped personal hearing aids, or cochlear implants) should request these in advance by emailing VCTAudienceServices@vancouver.ca
Accessibility: Certified Guide and Service Dogs
Only certified guide and service dogs are allowed into VCT venues. Guide and service dogs help people with disabilities avoid hazards or perform tasks. Guide dogs help people with visual impairments while service dogs help people with other kinds of disabilities such as hearing impairments and epilepsy. They can help a person navigate through public areas, alert them to sounds, open doors and do other tasks. British Columbia’s Guide Dog and Service Dog Act and regulation govern how guide and service dogs and their handlers are certified. Certification increases public safety, raises training standards and improves public access for dog and handler teams. Emotional Support Animals (not certified) are currently not allowed in VCT venues.
Show information & theatre etiquette: Box office hours
The box office typically opens two hours before performances for patrons to pick-up or purchase tickets to that evening’s event only. VCT acts primarily as rental facilities and do not operate a box office. The box office is operated by the ticket seller for the promoter of the event and is not open between performances.
Show information & theatre etiquette: Doors open
The lobby is open one hour before performances. Come early and enjoy the striking architecture of the Orpheum. We offer a selection of tempting snacks, local craft beers, and hand-picked BC wines. Beat the line-up by pre-ordering your intermission drinks! We accept Visa, Mastercard, American Express and debit cards.
Show information & theatre etiquette: Coat check
The Orpheum has a spacious coat check. Each patron is charged $4.
Show information & theatre etiquette: Latecomers
If you are late to a performance, please be aware that you might not be able to enter the auditorium until intermission. To honour the performance’s integrity, the show’s producer will determine 24 hours in advance when latecomers may be seated. Video monitors are available in the theatre lobby to follow the action on stage. In some cases, latecomers may be seated in the Balcony. Patrons may move to their purchased seats at the first intermission. In other cases, latecomers may be seated at an appropriate break in the performance as determined by the show’s producer.
Show information & theatre etiquette: Children and babies ticket policy
Vancouver Civic Theatres requires that all audience members, including children, must have a ticket. There are no exemptions to this policy regardless of the child’s age.
Show information & theatre etiquette: Unaccompanied Minors
All children under the age of 13 must be accompanied by another patron 16 years of age or older.
Show information & theatre etiquette: Scent free policy
The Vancouver Civic Theatres aims to provide safe spaces for enjoying entertainment and culture for all. Please do not wear scented lotions or perfumes to the theatres. We all share the air!
Show information & theatre etiquette: Cameras and recording devices
Taking photographs and recording performances in theatres is not allowed unless authorized by the promoter or producer. Cameras and recording devices may be confiscated by theatre staff for the duration of the show.
Show information & theatre etiquette: Banned Items
Certain items may be confiscated at the door by security if deemed dangerous.
Large bags will be checked at the coat check.
All wheeled items other than wheelchairs must remain in the lobby or in the coat check during the performance. These items are considered hazardous if an evacuation becomes necessary.Contact Information: Lost and Found
To inquire about lost and found items, phone 604-665-3035.
Contact Information: Audience Services
Contact Audience Services for accessibility-related inquiries, including:
• entrances, elevators, and washrooms
• assistive listening devices
• service animals
• mobility concerns
• sensory or cognitive accessibility needs
• venue access information and wayfinding assistance
If you have a specific accessibility requirement not listed above, please contact us and we will do our best to assist. We encourage patrons to contact us in advance so we can help ensure a comfortable and enjoyable experience. Please note, if your inquiry is ticketing related, including wheelchair-accessible seating and companion seating, please contact your ticketing provider.
VCTAudienceServices@Vancouver.ca
• entrances, elevators, and washrooms
• assistive listening devices
• service animals
• mobility concerns
• sensory or cognitive accessibility needs
• venue access information and wayfinding assistance
If you have a specific accessibility requirement not listed above, please contact us and we will do our best to assist. We encourage patrons to contact us in advance so we can help ensure a comfortable and enjoyable experience. Please note, if your inquiry is ticketing related, including wheelchair-accessible seating and companion seating, please contact your ticketing provider.
VCTAudienceServices@Vancouver.ca
Vancouver Playhouse
Getting there: Location
The Vancouver Playhouse audience entrance is located at 600 Hamilton Street, Vancouver. The main cross roads are Hamilton Street & Dunsmuir Street.
Getting there: Public Transit
The Translink Skytrain and Canada line are a convenient choice of transportation while visiting the QET and Playhouse theatres.
Stadium-Chinatown SkyTrain station: on Dunsmuir Street one block east of the theatre.
Vancouver City Centre Canada Line station: on West Georgia Street five blocks west of the theatre.
Getting there: Bike Share
There are several City of Vancouver Mobi bike-share station that are location at and nearby our venues. Please visit www.mobibikes.ca for more details.
Parking: QET & Playhouse parking
Parking is available at the Easy Park Queen Elizabeth Theatre parkade, beneath the theatre itself. The entrance is off of Cambie Street between West Georgia and Dunsmuir Streets. Parking is limited, so arrive early. Please note the maximum vehicle height is 6″4″.
Our parkade is managed by EasyPark. More information including hourly and event rates can be found here.
Our parkade is managed by EasyPark. More information including hourly and event rates can be found here.
Parking: Nearby parking
Vancouver Public Library: Underground lot between West Georgia and Robson Street; entrance off Hamilton Street.
Open air parking off Cambie Street near Dunsmuir behind the building is available.
Parking is also available at The Post on Hamilton Street.
Open air parking off Cambie Street near Dunsmuir behind the building is available.
Parking is also available at The Post on Hamilton Street.
Parking: Accessible parking
Accessible parking is available at the Easy Park Queen Elizabeth Theatre parkade with an accessible parking decal. Accessible parking must be reserved by phone 7-10 days in advance and is subject to availability. Easy Park offers QET & Vancouver Playhouse patrons seeking to reserve accessible parking a dedicated phone number: 1-888-404-5746 or Click to reserve
There is an elevator from parking to the QET and Playhouse Hamilton Street entrances which is available 60 minutes before show times.
There is an elevator from parking to the QET and Playhouse Hamilton Street entrances which is available 60 minutes before show times.
Accessibility: Seating
Wheelchair seating is on the orchestra level. There are 5 wheelchair spaces in the theatre.
Please see more info on the Accessibility page.
Accessibility: Patron drop-off and pick-up
There is a driveway for taxis and for pick up and drop off of patrons with mobility challenges.
Accessibility: Elevator
Elevator access goes between the main lobby and balcony. There is also an elevator from parking to the QET and Playhouse Hamilton Street entrances which is open 60 minutes before show times.
Accessibility: Washrooms
A wheelchair accessible washroom is on the orchestra level.
Accessibility: Hearing Assistance
The Vancouver Playhouse is equipped with a RF Advanced System. Currently the LR-4200 receiver can be connected to a Universal Ear Speaker or headphones (with 1/8” / 3.5mm Aux connector) or to a neck loop lanyard for use with T-Coil hearing aids. Please go the coat check upon arrival to request a hearing assist unit. These units are free to borrow – with the deposit of ID or a major credit card (that will be returned when you return the unit.) Patrons may opt to use their own headphones (1/8” / 3.5mm Aux connector.) Patrons wanting to use either a VCT headset or neck-loop and receiver (for T-Coil equipped personal hearing aids, or cochlear implants) should request these in advance by emailing VCTAudienceServices@vancouver.ca
Accessibility: Certified Guide and Service Dogs
Only certified guide and service dogs are allowed into VCT venues.
Guide and service dogs help people with disabilities avoid hazards or perform tasks. Guide dogs help people with visual impairments while service dogs help people with other kinds of disabilities such as hearing impairments and epilepsy. They can help a person navigate through public areas, alert them to sounds, open doors and do other tasks. British Columbia’s Guide Dog and Service Dog Act and regulation govern how guide and service dogs and their handlers are certified. Certification increases public safety, raises training standards and improves public access for dog and handler teams.
Emotional Support Animals (not certified) are currently not allowed in VCT venues.Show information & theatre etiquette: Box office hours
The box office typically opens two hours before performances for patrons to pick-up or purchase tickets to that evening’s event only. VCT acts primarily as rental facilities and do not operate a box office.
The box office is operated by the ticket seller for the promoter of the event and is not open between performances.
Show information & theatre etiquette: Doors open
Our lobby is open one hour before performances. We offer a selection of tempting snacks, local craft beers, and hand-picked BC wines. Beat the line-up by pre-ordering your intermission drinks! We accept Visa, Mastercard, American Express and debit cards.
Show information & theatre etiquette: Coat check
The Vancouver Playhouse has a spacious coat check. Each patron is charged $4.
Show information & theatre etiquette: Latecomers
If you are late to a performance, please be aware that you might not be able to enter the auditorium right away.
To honour the performance’s integrity, the show’s producer will determine 24 hours in advance when latecomers may be seated. Video monitors are available in the theatre lobby to follow the action on stage. In some cases, latecomers may be seated in the Balcony. Patrons may move to their purchased seats at the first intermission. In other cases, latecomers may be seated at an appropriate break in the performance as determined by the show’s producer.
Show information & theatre etiquette: Children and babies ticket policy
Vancouver Civic Theatres requires that all audience members, including children, must have a ticket. There are no exemptions to this policy regardless of the child’s age.
Show information & theatre etiquette: Unaccompanied Minors
All children under the age of 13 must be accompanied by another patron 16 years of age or older.
Show information & theatre etiquette: Scent free policy
The Vancouver Civic Theatres aims to provide safe spaces for enjoying entertainment and culture for all. Please do not wear scented lotions or perfumes to the theatres. We all share the air!
Show information & theatre etiquette: Cameras and recording devices
Taking professional photographs and recording performances in theatres is not allowed unless authorized by the promoter or producer. Cameras and recording devices may be confiscated by theatre staff for the duration of the show. Please be respectful when using your smartphone in performances as it can be a distraction for other patrons.
Show information & theatre etiquette: Banned Items
Certain items may be confiscated at the door by security if deemed dangerous.
Large bags will be checked at the coat check.
All wheeled items other than wheelchairs must remain in the lobby or in the coat check during the performance. These items are considered hazardous if an evacuation becomes necessary.
Contact Information: Lost and Found
To enquire about lost and found items, phone 604-665-2193.
Contact Information: Audience Services
Contact Audience Services for accessibility-related inquiries, including:
• entrances, elevators, and washrooms
• assistive listening devices
• service animals
• mobility concerns
• sensory or cognitive accessibility needs
• venue access information and wayfinding assistance
If you have a specific accessibility requirement not listed above, please contact us and we will do our best to assist. We encourage patrons to contact us in advance so we can help ensure a comfortable and enjoyable experience. Please note, if your inquiry is ticketing related, including wheelchair-accessible seating and companion seating, please contact your ticketing provider.
VCTAudienceServices@Vancouver.ca
• entrances, elevators, and washrooms
• assistive listening devices
• service animals
• mobility concerns
• sensory or cognitive accessibility needs
• venue access information and wayfinding assistance
If you have a specific accessibility requirement not listed above, please contact us and we will do our best to assist. We encourage patrons to contact us in advance so we can help ensure a comfortable and enjoyable experience. Please note, if your inquiry is ticketing related, including wheelchair-accessible seating and companion seating, please contact your ticketing provider.
VCTAudienceServices@Vancouver.ca
Annex
Getting there: Location
The Annex is located on the second floor of 823 Seymour Street – between Robson and Smithe Streets.
It is accessible by stairs and elevator.
Getting there: Public Transit
The Annex is easily accessed by public transportation, including the SkyTrain. Take the Expo Line to Granville station or the or the Canada Line to Vancouver City Centre. Walk east to Seymour street, and then south towards Smithe Street. The Annex can also be accessed by many trolley bus lines. Check the Translink website for schedules and routes.
Getting there: Bike Share
There are several City of Vancouver Mobi bike-share station that are location at and nearby our venues. Please visit www.mobibikes.ca for more details.
Getting there: Parking
Parking near the theatre is limited. Give yourself extra time before your event to find parking. There is no parkade attached to the Annex, but there is parking in the neighbourhood, at meters, and public parking lots.
Accessibility: Seating
Wheelchair seating is available on the Main Level at row 1.
Please see more info on the Accessibility page.
Accessibility: Washrooms
Wheelchair accessible washrooms are on the main level, there is one wheelchair stall in each of the men’s and women’s washrooms.
Accessibility: Hearing Assist
The ANNEX is equipped with a RF Advanced System. Currently the LR-4200 receiver can be connected to a Universal Ear Speaker or headphones (with 1/8” / 3.5mm Aux connector) or to a neck loop lanyard for use with T-Coil hearing aids. Please go the coat check upon arrival to request a hearing assist unit. These units are free to borrow – with the deposit of ID or a major credit card (that will be returned when you return the unit.) Patrons may opt to use their own headphones (1/8” / 3.5mm Aux connector.) Patrons wanting to use either a VCT headset or neck-loop and receiver (for T-Coil equipped personal hearing aids, or cochlear implants) should request these in advance by emailing VCTAudienceServices@vancouver.ca
Accessibility: Elevators
Elevator access is available through the main entrance and will access all levels.
Accessibility: Certified Guide and Service Dogs
Only certified guide and service dogs are allowed into VCT venues.
Guide and service dogs help people with disabilities avoid hazards or perform tasks. Guide dogs help people with visual impairments while service dogs help people with other kinds of disabilities such as hearing impairments and epilepsy. They can help a person navigate through public areas, alert them to sounds, open doors and do other tasks. British Columbia’s Guide Dog and Service Dog Act and regulation govern how guide and service dogs and their handlers are certified. Certification increases public safety, raises training standards and improves public access for dog and handler teams.
Emotional Support Animals (not certified) are currently not allowed in VCT venues.
Show information & theatre etiquette: Box office hours
Box office hours are dependent on the event. Please check your event’s website for hours and on-site ticket sale details. VCT acts primarily as rental facilities and do not operate a box office. The box office is operated by the ticket seller for the promoter of the event and is not open between performances.
Show information & theatre etiquette: Doors open
The lobby is open one hour before performances.
Show information & theatre etiquette: Coat check
No coat check is available at the Annex.
Show information & theatre etiquette: Latecomers
If you are late to a performance, please be aware that you might not be able to enter the auditorium right away.
To honour the performance’s integrity, the show’s producer will determine 24 hours in advance when latecomers may be seated. Video monitors are available in the theatre lobby to follow the action on stage. In some cases, latecomers may be seated in the Gallery. Patrons may move to their purchased seats at the first intermission. In other cases, latecomers
Show information & theatre etiquette: Children and babies ticket policy
Vancouver Civic Theatres requires that all audience members, including children, must have a ticket. There are no exemptions to this policy regardless of the child’s age.
Show information & theatre etiquette: Unaccompanied Minors
All children under the age of 13 must be accompanied by another patron 16 years of age or older.
Show information & theatre etiquette: Scent free policy
The Vancouver Civic Theatres aims to provide safe spaces for enjoying entertainment and culture for all. Please do not wear scented lotions or perfumes to the theatres. We all share the air!
Show information & theatre etiquette: Cameras and recording devices
Taking photographs and recording performances in theatres is not allowed unless authorized by the promoter or producer. Cameras and recording devices may be confiscated by theatre staff for the duration of the show.
Show information & theatre etiquette: Banned Items
Certain items may be confiscated at the door by security if deemed dangerous. Please refrain from bringing large bags.
All wheeled items other than wheelchairs must remain in the lobby during the performance. These items are considered hazardous if an evacuation becomes necessary.
Contact Information: Lost and Found
To inquire about lost and found items, phone 604-665-3035.
Contact Information: Audience Services
Contact Audience Services for accessibility-related inquiries, including:
• entrances, elevators, and washrooms
• assistive listening devices
• service animals
• mobility concerns
• sensory or cognitive accessibility needs
• venue access information and wayfinding assistance
If you have a specific accessibility requirement not listed above, please contact us and we will do our best to assist. We encourage patrons to contact us in advance so we can help ensure a comfortable and enjoyable experience. Please note, if your inquiry is ticketing related, including wheelchair-accessible seating and companion seating, please contact your ticketing provider.
VCTAudienceServices@Vancouver.ca
• entrances, elevators, and washrooms
• assistive listening devices
• service animals
• mobility concerns
• sensory or cognitive accessibility needs
• venue access information and wayfinding assistance
If you have a specific accessibility requirement not listed above, please contact us and we will do our best to assist. We encourage patrons to contact us in advance so we can help ensure a comfortable and enjoyable experience. Please note, if your inquiry is ticketing related, including wheelchair-accessible seating and companion seating, please contact your ticketing provider.
VCTAudienceServices@Vancouver.ca
šxʷƛ̓exən Xwtl’a7shn
Getting There: Location
The šxʷƛ̓exən Xwtl’a7shn is located on West Georgia Street between Hamilton and Cambie Streets.
Getting There: Public transit
The Translink Skytrain and Canada line are a convenient choice of transportation while visiting the QET, Plaza, and Playhouse theatres.
Stadium-Chinatown SkyTrain station: on Dunsmuir Street one block east of the theatre.
Vancouver City Centre Canada Line station: on West Georgia Street five blocks west of the theatre
Getting There: Bike Share
There are several City of Vancouver Mobi bike-share station that are location at and nearby our venues. Please visit www.mobibikes.ca for more details
Parking: QET Parking
Parking is available at the Easy Park Queen Elizabeth Theatre parkade, beneath the theatre itself. The entrance is off of Cambie Street between West Georgia and Dunsmuir Streets. Parking is limited, so arrive early. Please note the maximum vehicle height is 6″4″.
Our parkade is managed by EasyPark. More information including hourly and event rates can be found here.
Our parkade is managed by EasyPark. More information including hourly and event rates can be found here.
Parking: Nearby Parking
Vancouver Public Library: Underground lot between West Georgia and Robson Street; entrance off Hamilton Street.
Across Hamilton Street at The Post there is underground parking.
Across Hamilton Street at The Post there is underground parking.
Parking: Accessible parking
Accessible parking is available at the Easy Park Queen Elizabeth Theatre parkade with an accessible parking decal. Accessible parking must be reserved by phone 7-10 days in advance and is subject to availability. Easy Park offers QET & Vancouver Playhouse patrons seeking to reserve accessible parking a dedicated phone number: 604.706.1257
There is an elevator from parking to the QET and Playhouse Hamilton Street entrances which is available 60 minutes before show times.
There is an elevator from parking to the QET and Playhouse Hamilton Street entrances which is available 60 minutes before show times.
Accessibility: Drop-off and Pick-up
There is an accessible driveway for taxis and for pick up and drop offs on Hamilton Street between West Georgia and Dunsmuir Streets.
Accessibility: Parking
Accessible parking is available at the Easy Park Queen Elizabeth Theatre parkade with an accessible parking decal. Accessible parking must be reserved by phone 7-10 days in advance and is subject to availability. Easy Park offers QET & Vancouver Playhouse patrons seeking to reserve accessible parking a dedicated phone number: 604.706.1257 or Click to reserve
Contact Information: Lost and Found
To inquire about lost and found items, phone 604-665-2193.
Contact Information: Audience Services
Contact Audience Services for accessibility-related inquiries, including:
• entrances, elevators, and washrooms
• assistive listening devices
• service animals
• mobility concerns
• sensory or cognitive accessibility needs
• venue access information and wayfinding assistance
If you have a specific accessibility requirement not listed above, please contact us and we will do our best to assist. We encourage patrons to contact us in advance so we can help ensure a comfortable and enjoyable experience. Please note, if your inquiry is ticketing related, including wheelchair-accessible seating and companion seating, please contact your ticketing provider.
VCTAudienceServices@Vancouver.ca
• entrances, elevators, and washrooms
• assistive listening devices
• service animals
• mobility concerns
• sensory or cognitive accessibility needs
• venue access information and wayfinding assistance
If you have a specific accessibility requirement not listed above, please contact us and we will do our best to assist. We encourage patrons to contact us in advance so we can help ensure a comfortable and enjoyable experience. Please note, if your inquiry is ticketing related, including wheelchair-accessible seating and companion seating, please contact your ticketing provider.
VCTAudienceServices@Vancouver.ca