Ticketing and Box Office for licensees at the Vancouver Civic Theatres

The ticket provider you choose has a huge impact on your brand and the presentation you bring to the stages of the Vancouver Civic Theatres (VCT). Both venue and presenting organization have a common goal of creating an exceptional patron experience and this often starts with the ticket buying process.

This is why the VCT and the City of Vancouver have selected a variety of mandatory pre-qualified Authorized Ticketing Providers for our clients’ use. As stated in the Theatre License Agreement: The Licensee must use one of the authorized ticketing providers designated by Vancouver Civic Theatres for all box office and ticket service requirements in the Theatre.

This includes an assignment of proceeds process; the Authorized Ticketing Provider retains box office sales until post show and all VCT venue costs and IATSE 118 technical staff cost are covered and distributed.

The document below outlines the Authorized Ticketing Providers, the service level standards they must meet, as well as the technical and ticketing guidelines that are also found in the VCT Theatre License Agreements.

*Please note that the venue agreements must be executed prior to tickets going on sale. Please plan accordingly and allow ample time to organize your event’s ticketing process and launch.

Download the Authorized Ticketing Guidelines for NFP and Commercial Groups

Download the Authorized Ticketing Guidelines for Grant Organizations