Vancouver Playhouse

The Vancouver Playhouse audience entrance is located at 600 Hamilton Street, Vancouver. The main cross roads are Hamilton Street & Dunsmuir Street.

The Translink Skytrain and Canada line are a convenient choice of transportation while visiting the QET and Playhouse theatres.

Stadium-Chinatown SkyTrain station: on Dunsmuir Street one block east of the theatre.

Vancouver City Centre Canada Line station: on West Georgia Street five blocks west of the theatre.

There are several City of Vancouver Mobi bike-share station that are location at and nearby our venues. Please visit www.mobibikes.ca for more details.

Parking is available at the Easy Park Queen Elizabeth Theatre parkade, beneath the theatre itself. The entrance is off of Cambie Street between West Georgia and Dunsmuir Streets. Parking is limited, so arrive early. Please note the maximum vehicle height is 6"4".

Our parkade is managed by EasyPark. More information including hourly and event rates can be found here.

Vancouver Public Library: Underground lot between West Georgia and Robson Street; entrance off Hamilton Street.

Open air parking off Cambie Street near Dunsmuir behind the building is available.

Parking is also available at The Post on Hamilton Street.

Accessible parking is available at the Easy Park Queen Elizabeth Theatre parkade with an accessible parking decal. Accessible parking must be reserved by phone 7-10 days in advance and is subject to availability. Easy Park offers QET & Vancouver Playhouse patrons seeking to reserve accessible parking a dedicated phone number: 1-888-404-5746 or Click to reserve

There is an elevator from parking to the QET and Playhouse Hamilton Street entrances which is available 60 minutes before show times.

Wheelchair seating is on the orchestra level. There are 5 wheelchair spaces in the theatre.

Please see more info on the Accessibility page.

There is a driveway for taxis and for pick up and drop off of patrons with mobility challenges.

Elevator access goes between the main lobby and balcony. There is also an elevator from parking to the QET and Playhouse Hamilton Street entrances which is open 60 minutes before show times.

A wheelchair accessible washroom is on the orchestra level.

The Vancouver Playhouse is equipped with a RF Advanced System. Currently the LR-4200 receiver can be connected to a Universal Ear Speaker or headphones (with 1/8” / 3.5mm Aux connector) or to a neck loop lanyard for use with T-Coil hearing aids. Please go the coat check upon arrival to request a hearing assist unit. These units are free to borrow – with the deposit of ID or a major credit card (that will be returned when you return the unit.) Patrons may opt to use their own headphones (1/8” / 3.5mm Aux connector.) Patrons wanting to use either a VCT headset or neck-loop and receiver (for T-Coil equipped personal hearing aids, or cochlear implants) should request these in advance by emailing VCTAudienceServices@vancouver.ca

Only certified guide and service dogs are allowed into VCT venues.

Guide and service dogs help people with disabilities avoid hazards or perform tasks. Guide dogs help people with visual impairments while service dogs help people with other kinds of disabilities such as hearing impairments and epilepsy. They can help a person navigate through public areas, alert them to sounds, open doors and do other tasks. British Columbia’s Guide Dog and Service Dog Act and regulation govern how guide and service dogs and their handlers are certified. Certification increases public safety, raises training standards and improves public access for dog and handler teams.

Emotional Support Animals (not certified) are currently not allowed in VCT venues.

The box office typically opens two hours before performances for patrons to pick-up or purchase tickets to that evening's event only. VCT acts primarily as rental facilities and do not operate a box office.

The box office is operated by the ticket seller for the promoter of the event and is not open between performances.

Our lobby is open one hour before performances. We offer a selection of tempting snacks, local craft beers, and hand-picked BC wines. Beat the line-up by pre-ordering your intermission drinks! We accept Visa, Mastercard, American Express and debit cards.

The Vancouver Playhouse has a spacious coat check. Each patron is charged $4.

If you are late to a performance, please be aware that you might not be able to enter the auditorium right away.

To honour the performance's integrity, the show's producer will determine 24 hours in advance when latecomers may be seated. Video monitors are available in the theatre lobby to follow the action on stage. In some cases, latecomers may be seated in the Balcony. Patrons may move to their purchased seats at the first intermission. In other cases, latecomers may be seated at an appropriate break in the performance as determined by the show’s producer.

Vancouver Civic Theatres requires that all audience members, including children, must have a ticket. There are no exemptions to this policy regardless of the child's age.

All children under the age of 13 must be accompanied by another patron 16 years of age or older.

The Vancouver Civic Theatres aims to provide safe spaces for enjoying entertainment and culture for all. Please do not wear scented lotions or perfumes to the theatres. We all share the air!

Taking professional photographs and recording performances in theatres is not allowed unless authorized by the promoter or producer. Cameras and recording devices may be confiscated by theatre staff for the duration of the show. Please be respectful when using your smartphone in performances as it can be a distraction for other patrons.

Certain items may be confiscated at the door by security if deemed dangerous.

Large bags will be checked at the coat check.

All wheeled items other than wheelchairs must remain in the lobby or in the coat check during the performance. These items are considered hazardous if an evacuation becomes necessary.

To enquire about lost and found items, phone 604-665-2193.

Contact Audience Services for accessibility-related inquiries, including:
• entrances, elevators, and washrooms
• assistive listening devices
• service animals
• mobility concerns
• sensory or cognitive accessibility needs
• venue access information and wayfinding assistance
If you have a specific accessibility requirement not listed above, please contact us and we will do our best to assist. We encourage patrons to contact us in advance so we can help ensure a comfortable and enjoyable experience. Please note, if your inquiry is ticketing related, including wheelchair-accessible seating and companion seating, please contact your ticketing provider.

VCTAudienceServices@Vancouver.ca